We strive to make your shopping experience as seamless as possible. Below are some important details about taxes, duties, and customs processes when ordering from AURUM_3D.
1. Will I be charged for customs and taxes?
The prices displayed on our website do not include tax, which means you may be required to pay customs duties, import taxes, or related fees when your order arrives. These charges are determined by your local customs office and are the responsibility of the customer. AURUM_3D does not cover these additional costs. If you have questions about potential charges, we recommend contacting your local customs office for more information
2. Do you add VAT, sales tax, or other charges to order totals?
No, we do not add VAT, sales tax, or any hidden charges to your order. The total price you see at checkout includes only the cost of the items and any applicable shipping fees. However, please be aware that your local customs office may charge additional taxes upon import. For more information, consult with your local customs office to avoid any unexpected fees.
3. What happens if my order is held up at customs?
We successfully deliver to customers around the world, and in most cases, packages pass through customs without issues. However, customs policies can vary, and we cannot guarantee that your package will not be held. If your order does encounter a customs hold, please reach out to us, and we’ll do our best to assist in resolving the situation.
4. Do I need special knowledge to import goods from AURUM_3D?
In general, no special knowledge is required to order from AURUM_3D. For most small and medium-sized orders, the courier or shipping company will handle the customs clearance process on your behalf. However, having some basic knowledge of your country’s customs policies can be helpful. If customs do hold your package, both the delivery company and our team will notify you promptly and assist with any issues.
5. My local customs office advised a wait of up to two months. What should I do?
If your local customs office indicates an extended delay, we recommend consulting a customs clearance agency for expert assistance with navigating specific customs regulations in your country. In the meantime, our team is here to provide support and coordinate with the shipping company to help resolve the issue.
6. What documents does AURUM_3D provide for customs clearance?
We include a commercial invoice with every shipment, which is typically sufficient for customs processing. If you need additional documentation or have specific requirements for the invoice, please contact us before your order ships, and we’ll do our best to accommodate your request.
7. My package was blocked by customs, and I have not received my order. Can I request a refund?
If your package is blocked by customs, we understand this can be frustrating, and our team is here to help.
- Assistance with Customs: We will actively work with you and customs officials to provide any necessary documents or certificates to facilitate the release of your package.
- Time-Sensitive Orders: For urgent orders, we can assist in repurchasing the items as quickly as possible. Please note that repurchasing items will require additional payment to cover the costs.
If you have further questions or need assistance with customs or delivery issues, please feel free to contact us at info@aurum-3d.com.